CX Masterclass

The masterclass course is designed and presented by Ian Golding, world renowned Customer Experience Specialist, together with Michelle Badenhorst, CX Professional from Map & Key.

All graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.

For added value, we are offering a Day 3, where you will have the opportunity to write the actual CCXP exam.

The CCXP Exam

To get you ready for the CCXP exam, Ian Golding will host a Day 3, after the Masterclass Course, where he will help you in preparation for the CCXP exam, followed by a physical sitting of the exam on the same day. This is a great opportunity to get your final training and exam writing complete in just 3 days.

*CCXP exam payable to the CXPA directly.

Next Masterclass:

Virtual Masterclass

Date: 7 & 8 October 2020
Time: 09:00 – 16:30
Day 1 & 2: Masterclass
Day 3: Exam Prep and Writing of CCXP Exam (not included in the virtual masterclass)
Discounted rate of R 9 500

Cape Town

Date: To be confirmed
Time: 09:00 – 16:30
Day 1 & 2: Masterclass
Day 3: Exam Prep and Writing of CCXP Exam (if sufficient enquiry)

Register for the class

Final Details

2 Day CX Masterclass

R 14 000

3 Day CX Masterclass incl CCXP Exam Prep

R 19 500

Excl. VAT

CCXP Exam Fees not included
For more info, please email Michelle Badenhorst at info@mapandkey.co.za

Testimonial

“Last year I attended Ian Golding’s CX Masterclass. Ian had the single biggest impact on my thinking as a CX Professional and given me the most to consider when it comes to tackling this new direction I’ve taken in my career. This is the first time in a long time I’ve been able to look at my current career path and say with certainty that I’ve found my calling.”

Nicolas Callegari

SENIOR CX MANAGER, MULTICHOICE

Testimonial

“The customer experience management (CEM) training provided a CEM foundation for triVector as consulting group. The CX team practiced the CEM that they preached, by accommodating availability constraints and specific expectations from triVector.”

Dina Jacobs

CEO, TRIVECTOR

Testimonial

“We had a great interactive workshop developing our Voice of the Customer framework with the customer experience team. Through the process we’ve managed to identify effective ways of listening to our customer and influencing business strategy. Practical, effective and collaborative are the words that best describe working with them.”